FAQ

A：1. 3-Year Limited Warranty We provide a 3-year warranty for the core functional modules of the fusion splicer, including: Mainboard/Heating Module/Discharge Module/Lens Module/Control Buttons & Internal Cables 2. Limited Warranty Parts LCD Display Screen: 12 Months Battery Pack: 12 Months (Includes cells and Battery Management System (BMS) chip Heating Element/Sheets: 12 Months Fiber Cleaver: 6 Months 3. Non-Warranty / Consumables Electrodes Cleaver Blades 4. General Exclusions Warranty service does not apply to: Appearance Parts: Casings, plastic covers, and aesthetic wear Human-inflicted Damage: Improper use, accidental drops, or unauthorized repairs

A：1. Full OEM Support: As an ISO9001-certified manufacturer, we empower our agents to build their own brand identity with our high-precision equipment. 2.Customization Scope: We offer a high degree of flexibility in product appearance and software interface: (1)Exclusive Colors: We can customize exclusive colors for your product line to match your brand's visual identity. (2)Custom Boot Logo: Your company logo can be programmed to appear on the device's startup screen. (3)Private Labeling: We provide custom labels, nameplates, and packaging tailored to your specifications. 3. Minimum Order Quantity Flexible MOQ: As a direct factory, we offer flexible MOQ requirements for initial OEM orders to support our partners in market entry. Contact for Details: Specific MOQ depends on the product category (e.g., Fusion Splicers vs. Cleavers). Please consult our sales team for a personalized quote.

A：The fundamental difference lies in the number and specific functions of the motors: 6-Motor (Core Alignment): Features 6 precision motors: 2 Left-Right Propulsion Motors: Control horizontal fiber advancement. 2 Alignment Motors: Adjust the fiber position vertically and horizontally in 3D space. 2 Lens Focus Motors: Move the lenses for auto-focusing to "see" and identify the fiber cores. Logic: It identifies the cores via focus motors and aligns them perfectly using alignment motors. 4-Motor (Cladding Alignment): Includes only 4 motors: 2 Left-Right Propulsion Motors. 2 Alignment Motors. Missing Lens Focus Motors. Logic: Without auto-focus, it can only align the fiber's outer surface (cladding).

A：Yes. The P12+ features a versatile three-in-one universal fixture that supports a wide range of fiber types without needing to swap holders. It is fully compatible with: • Standard Bare Fiber: 125μm cladding (250μm/900μm coating) • Specialty Fine Fiber: Supports cladding diameters from 80μm to 150μm • FTTH Drop Cables: 2.0mm, 3.0mm, and indoor butterfly cables • Pigtails/Patch Cords: Standard 3mm cables The integrated auto-bin for fiber offcuts also ensures that scrap from any of these fiber types is safely collected, maintaining a clean and professional workspace.

A：The P12+ is designed for an ultra-long lifespan of 48,000 cuts. If you notice a slight decrease in cleave quality, you simply need to rotate the blade to the next numerical position (1 through 24). Our innovative Dual-Adjustment System also allows for height recalibration. Even if the tool suffers an accidental impact or drop on-site, you can use the included hex wrench to fine-tune the blade height and restore factory-level precision, rather than replacing the entire unit.

A：The P12+ utilizes a high-rigidity, full-metal CNC machined body that eliminates the structural micro-flexing often found in plastic or die-cast models. Combined with our industrial-grade 24-point tungsten steel blade and a precision-engineered sliding mechanism, the fiber is held in a stabilized three-in-one fixture that ensures a perfectly perpendicular strike. This synchronized "One-Step" action minimizes human error, delivering a laboratory-grade cleave angle even in harsh field conditions.